Quick Returns Guide
How to Initiate a Return
• Email us at info@mywinecoolerworld.com with:
- Your order number in the subject line
- A clear explanation of why you are returning the item
- Photos showing all angles of the unit
- Close-up images of any damage or issues
- Your contact details
What Constitutes Good Return Documentation
•Well-lit, clear photographs
• Close-up shots highlighting any damage
• Images showing model and serial numbers
• Pictures of the original packaging
• Videos capturing any operational problems
Our Response Process
• Initial response within 1 business day
• Complete review of your request within 2-3 business days
• Detailed return instructions provided if your return is approved, including an RMA number for tracking
Understanding Your Return Costs
• Restocking Fee (25% of the original purchase price):
- Applies to all non-defective returns, even if the unit is unused
- Example: A $1000 purchase will incur a $250 fee
• Shipping Costs:
- Return shipping is the customer’s responsibility (must use an insured, trackable service)
- If free shipping was offered on the original order, that cost (for example, $180) will be deducted from your refund, on top of the restocking fee
Damaged Product Protocol
• At Delivery:
- Inspect the product immediately
- Note any damage, even if minor
- If damage is present, ask the driver to document it on the delivery paperwork, and do not sign or take possession of the item. Contact our customer service immediately.
• Documentation Required:
- Photos of external box damage
- Images of internal packaging
- Pictures of any damage to the unit
- Delivery receipt noting the damage, including driver’s name and truck number
• Time Frames:
- Initial inspection with the driver: within 15 minutes
- Detailed inspection: within 24 hours
- Contact support: within 24 hours
- Submit photos: within 3 days
Cancellation Policy
• Within 24 Hours:
- Free cancellation with a full refund, no questions asked
• 24-48 Hours:
- Cancellation subject to order status; may incur fees and require manager approval
• After 48 Hours:
- Cancellation will follow our standard return policy with full fees applied
- No exceptions for orders already in transit
Refund Process Explained
• Inspection Criteria:
- Completeness of the unit and its original packaging
- Functionality and cosmetic condition
- Verification of all documentation
• Timeline:
- Inspection: 3-5 business days
- Processing: 2-3 business days
- Bank posting: 3-5 business days
- Total refund process: 7-14 business days
• Status Updates:
- Email confirmation upon receipt of your return
- Notification of inspection results
- Confirmation when refund processing begins
- Final notification once the refund is issued
Important Notes
• Keep the original packaging for all returns
• Unauthorized returns will be refused and will not be refunded
• Manufacturer defects are managed through the warranty process
• The maximum refund amount is equal to the original purchase price
• All returns are subject to inspection
• Note: Items from the Summit brand are non-returnable
Need Assistance?
• Email: info@mywinecoolerworld.com
• Phone: 800-218-4684
• Hours: Monday-Friday, 9am-4pm MST
